Customer information / South Africa
Return policy
Check the terms for your order before making a decision.
Before placing an order
Confirm the return window, eligibility, return address and any delivery charges with the seller at checkout. A specific return period or free-return promise is not stated on this site.
If you need to request a return
Contact the service channel supplied with your order confirmation. Provide your order reference, the item you wish to return and the reason. Ask for the correct instructions and address before posting an item.
Condition and evidence
Keep the item, packaging and proof of purchase while your request is being reviewed. For an incorrect or damaged item, describe what arrived and provide clear photographs if requested.
Outcome and timing
Confirm whether a refund, exchange or another resolution is available for your case, together with any conditions and expected processing time. Keep a copy of the correspondence and return tracking details.